Meter Replacement FAQ

  • What will the Installation Tech be doing?

    The Installation Tech will be installing a new RF transmitter. If the Utility has instructed NECO to replace the meter, the Installation Tech will remove your existing meter and install a new encoder style meter along with the RF transmitter. Depending on the exact product being used, the RF transmitter may need to be mounted on an exterior wall with wire connecting the two devices.

  • How long will the installation process take?

    Depending on the type of RF transmitter being used, the installation normally takes ½ to 1 hour.

  • Will I need to be home?

    Yes – if your meter is located inside the premise. There must be someone at the location who is 18 years of age or older. Meters located outside in the lawn can be completed without the homeowner or occupant present.

  • How can I be sure that the person at the door is not an imposter?

    You should never let anyone into your home unless you are sure you know who they are. Our Installation Technicians must have the proper identification with them and on their vehicle. Your local Water Utility and Police Department have a list of Technicians along with the make and model of their vehicles. If you are unsure, please call them to verify the identification.

  • How can I schedule an appointment?

    You can call us at 800-624-6975 or email us at

    Please be sure to include the following information:
    Day requested
    Time requested

    Our office will confirm the availability of your requested day and time. If that particular day and time are not available we will offer additional times. Our crews normally can respond Monday through Thursday form 9 am to 6 pm.

  • Can I schedule an appointment at a convenient time for me?

    Our Call Center Reps normally offer 2 hour windows of time on a day that is convenient for you. We can schedule appointments as late as 6:00 and on some Saturdays. If you need a particular day and time, we would be happy to accommodate you.